Every business needs an IT #help #desk

Companies around the world make use of an IT help desk to ensure smooth running of their operations on a daily basis. It is put in place to assist the company’s management and employees whenever a problem arises. These are generally of a technical nature; thus, technical people are at hand to troubleshoot the problem. Such issues include: malfunctions with the office printer, getting access to a new system, as well as, server and security issues.

A help desk may be used to assist company employees and customers alike. This depends on the type of help desk. An IT support help desk supports employees by addressing their difficulties, from simply forgetting their log in credentials, to the entire network going down. Alternatively, companies may use a customer service help desk, which focuses on serving the company’s clients. These might have questions regarding the products and services offered by the company.

There are several functions that a help desk should perform that benefit your company. To begin with, communication should be efficient, due to a single point of contact between employees or customers and the IT service provider. Issues are also addressed immediately as they arise, since help desks are available to the client 24/7. Moreover, customers can get help from the technical help desk agents or through self-service, such as, FAQs. A help desk should also allow users to rate the service, allowing the company to measure customer satisfaction.

When businesses first start out, they usually rely on email for support but as they grow, they go beyond email and IT support becomes critical. This needs to be proportionate to the level of business. Companies should turn to help desk software, when their internal personnel struggle to solve issues efficiently and keep up with emails. This software organises information, streamlines workflows and eliminates many manual processes. An IT support specialist will no longer have to log issues by hand, deal with sorting of emails to solve a problem, track the status of issues manually, or let requests slip through the cracks. Therefore, such system automates the process of dealing with issues, centralises information, and uses email alerts to keep employees informed. Employees have the luxury of simply submitting a ticket to the help desk team, which will then receive, log and assign issues to the right help desk technicians automatically. Detailed records of all submitted issues are kept, this makes it easier to track updates and report on what work was carried out.

It is vital to choose the right help desk software, one which depends on the specific company needs. The cost is the main factor holding back many companies from investing in this software. The price of this service depends on the size of the company, the number of employees and the specific business needs. Some vendors offer basic help desks, while others offer enterprise-level customisable solutions. For more information kindly contact Clamtech on +356 2090 8800 or by email on: [email protected]

Why you should start using #server #management services.

Every individual or firm that owns a server needs server management. Some do it themselves, but most make use of professional server management services. The most common users of these managed service providers are large corporations, web developers, web designers, start-ups or small-scale firms.

This entails system administration, which includes various tasks. After the initial server set up, regular server monitoring and maintenance must be done. This includes monitoring apps running on the server by; checking their status, uptime and making sure that there are no new issues. Moreover, one must also update the server and software installed on the server. Server management teams are responsible for keeping systems secure. They protect the system from harmful and malicious software. Data backups are also an essential part of server management, preventing loss of vital data.

Server work done by seasoned professionals presents many benefits, putting your mind at ease. You don’t have to worry about updates and security issues when experts are monitoring your server 24/7. You also don’t need to stay updated on the latest security releases and trends. Another benefit relates to the costs incurred. Instead of hiring a team of full-time administrators, you can outsource your server management and save money on wages. Furthermore, most server management providers offer a 24/7 help desk and emergency support. This reduces the impact of any technological failure by providing quicker turnaround time. Instead of wasting vital hours troubleshooting and researching the problem, experts are at hand to immediately find the best way to fix the problem quickly and efficiently. Without such 24/7 support, if an issue was to arise outside of the office working hours, it would take a long time to be resolved and data would be at risk.

As businesses grow, so do their IT needs. Small businesses generally make use of a single server, but as the workload for each workstation increases, the company will need more dedicated servers to work efficiently. Moreover, most small businesses cannot afford to have their own in-house IT department to monitor their servers and network, and keep up with upgrades. This results in most businesses seeking third party server management. This is a great way for small or growing businesses to alleviate responsibility and stress, focusing instead, on their core business activities.

Businesses should always carry out extensive research in order to find the right server management provider. It is the responsibility of these service providers to proactively maintain their clients’ servers through regular maintenance, monitoring, helpdesk and emergency support. They design a strategy to reduce the likelihood and impact of adverse technological failure, while identifying any potential issues.