JIRA AND CONFLUENCE SOLUTIONS
Streamline customer support with software designed and adapted to your process.
SERVICE DESK MANAGEMENT
At Clamtech, we help businesses build and manage Jira Service Desk systems that streamline customer support, internal IT requests, and task management. We create fully customised service desk environments that improve how teams handle requests and resolve issues.
Digital workflows that adapt to your business processes
Our service desk solutions include project creation with industry-compliant workflows, tailored to match your organisation’s specific support processes. We configure customer portals to provide an easy-to-use, transparent interface where users can submit tickets, track progress, and receive timely updates.
We help businesses set up a wide range of issue types to cover different types of service requests, such as IT support, onboarding, change management, and general queries. Our setups include detailed Service Level Agreements (SLAs) and escalation procedures to ensure that support tickets are handled quickly and efficiently.
To support knowledge sharing and self-service, we integrate Jira Service Desk with Confluence spaces and knowledge base articles. This allows your teams to link relevant resources directly to support tickets, helping end-users find solutions without waiting for a support agent.
Track performance within dashboards
Our service desk management also includes reporting dashboards to track performance metrics such as response times, SLA breaches, ticket volumes, and customer satisfaction. This data helps managers optimise support processes, improve response efficiency, and identify areas for growth.
Clamtech’s Jira Service Desk solutions help you build a professional, scalable support structure that improves customer experience and simplifies internal workflows.