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Published by ctl-god-user at July 26, 2018

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Clam Technologies Ltd
23, Triq tal-Qattus,
Birkirkara BKR 4402, Malta

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Full Name

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Servers (Physical/Virtual)

Databases

End-user devices (Laptops/Desktops)

Cloud applications (e.g., Microsoft 365, Google Workspace)

SaaS data

Other

What are your primary infrastructure environments?

On-premise

Cloud (AWS, Azure, GCP)

Hybrid

Other

What is the approximate monthly volume of data?

What is your current backup solution (if any)?

e.g., "Local hard drives," "Cloud provider's native backup," "Veritas," "Veeam," "None"

Do you make use of any Virtualization Technology?

VMware

Hyper-V

KVM

Other

How much data loss are you willing to tolerate?

How quickly do you need to recover a system?

What are your primary reasons for backup and recovery service request?

Disaster Recovery

Data Corruption/Accidental Deletion

Ransomware Protection

Regulatory Compliance

Data Archiving

Other

What is your desired backup location?

On-site (local)

Off-site (cloud)

Hybrid (both)

No preference

What are your backup frequency requirements?

Desired Start Date

DD slash MM slash YYYY

Estimated Budget Range

IT Consulting

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What are the primary areas of IT requiring consultation?

Cloud strategy

Cybersecurity posture

Digital transformation

IT iInfrastructure modernization

Software development strategy

Data & analytics strategy

IT cost optimization

Compliance & governance

Business continuity & disaster recovery

Other

What are your specific business challenge driving the need for consultation?

e.g., "Our legacy systems are hindering growth," "We need a clear cloud adoption roadmap," "Our current cybersecurity defenses are inadequate," "Looking to streamline IT operations."

What is the desired outcome of the consultation?

e.g., "A comprehensive strategic roadmap," "Detailed action plan for migration," "Risk assessment report with recommendations," "Feasibility study for new technology adoption."

What is the current stage of your challenge/project?

Any specific legal or regulatory considerations relevant to the consultation?

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Help Desk Services

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What are your primary help desk needs?

Tier 1 support

Tier 2 support

Remote support

On-site support (if applicable)

User on-boarding/off-boarding

Software support

Hardware troubleshooting

Other

What is your desired Help Desk availability?

What is your desired response time for critical issues?

What are the common issues users experience?

e.g., "Password resets," "Software installation," "Network connectivity," "Email issues."

What are the Key Performance Indicators (KPIs) for your help desk support?

e.g., "First call resolution, Average resolution time, Customer satisfaction."

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Managed IT Services

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What is the number of end-users/employees to support?

What is your anticipated scope for Managed IT Services?

Full IT Management

Network Management

Server Management

Cloud Infrastructure Management

Endpoint Management

Cybersecurity Management

Data Backup & Disaster Recovery

Other

What are the operating systems currently in use?

Windows

macOS

Linux

Linux (Red Hat)

Chrome OS

Other

What are the key applications/systems to be managed?

e.g., "CRM, ERP, specific industry software, file servers."

What is your desired Service Level Agreement (SLA) for critical issues?

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Estimated Budget Range

Jira & Confluence Custom Workflows & Forms

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What is your current level of Jira usage?

What is your current level of Confluence usage?

What is the number of Jira users?

What is the number of Confluence users?

What are your primary customization needs?

New Workflow Development

Workflow Optimization

Custom Forms/Fields

Automation Rules

Post-Functions/Validators

Screen Configuration

Reporting Enhancements

Other

What are the your specific business processes to model in Jira/Confluence?

e.g., "Software development lifecycle," "Marketing campaign approval," "HR onboarding process," "Project portfolio management."

Do you have any specific pain points with your current workflows/forms?

e.g., "Workflows are too manual," "Forms don't capture necessary data," "Lack of automation causing delays."

What other systems do you need to integrate with (if any)?

e.g., with CI/CD, CRM

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Jira Service Desk Management

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What are your primary Jira Service Desk needs?

New Implementation

Optimization and Configuration

Custom Portal Development

SLA Management Setup

Automation Rules

Reporting and Analytics

Training

Managed Services

Other

What are the key service desk processes you want to improve?

Incident Management

Problem Management

Change Management

Request Fulfillment

Knowledge Management

Other

What are your specific pain points with your current service desk?

e.g., "Long resolution times," "Lack of self-service options," "Poor reporting on agent performance."

Do you need to integrate with other systems?

Desired Start Date

DD slash MM slash YYYY

Estimated Budget Range

Google Workspace

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Company Name

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What is your current office productivity suite?

What is the number of users?

What are your primary Google Workspace needs?

New Deployment

Migration to Microsoft 365

Optimization and Configuration

Security and Compliance

User Training

Managed Services

Other

What are the specific Google Workspace applications of interest?

Gmail

Calendar

Drive

Docs/Sheets/Slides

Meet

Admin Console

Vault

Other

What is your anticipated data volume for migration (Email/Files)?

What are your key integration requirements?

e.g., "Need single sign-on with our existing HR system," "Integrate with our CRM."

Desired Start Date

DD slash MM slash YYYY

Estimated Budget Range

Microsoft 365

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What is your current office productivity suite?

What is the number of users?

What are your primary Microsoft 365 needs?

New Deployment

Migration to Microsoft 365

Optimization and Configuration

Security and Compliance

User Training

Managed Services

Other

What are the specific Microsoft 365 applications of interest?

Exchange Online (Email)

SharePoint Online

Teams

OneDrive for Business

Word/Excel/PowerPoint Online

Intune

Azure AD

Power BI

Other

What is your anticipated data volume for migration (Email/Files)?

What are your key integration requirements?

e.g., "Need single sign-on with our existing HR system," "Integrate with our CRM."

Desired Start Date

DD slash MM slash YYYY

Estimated Budget Range

Security Solutions (Monitoring and Logging)

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What are the current security monitoring tools (if any)

e.g., SIEM, IDS/IPS, EDR, Vulnerability Scanners

What are the current security logging tools (if any)

e.g., Splunk, ELK, dedicated log management

What are your primary security concerns?

Data Breaches

Malware/Ransomware

Phishing/Social Engineering

Insider Threats

DDoS Attacks

Compliance Violations

Unauthorized Access

What are your compliance requirements?

GDPR

HIPAA

PCI DSS

ISO 27001

SOC 2

Others

What are the key systems and data that you want to protect?

Customer Databases

Financial Systems

Intellectual Property

Specific Applications

Other

What is your desired threat detection capabilities?

Real-time alerts for suspicious logins

Anomaly detection in network traffic

Automated response to known threats

Other

What is your current incident response plan maturity (if any)?

Desired Start Date

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DevOps Culture Enablement

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What is the current organizational structure?

Siloed Dev & Ops

Some Collaboration

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Full DevOps Model

What are your primary goals for DevOps culture enablement?

Improve Collaboration

Increase Release Frequency

Reduce Time to Market

Foster Shared Responsibility

Automate Processes

Break Down Silos

What is the number of development and operations teams?

What are the key challenges in your current culture

e.g., "Blame culture," "Lack of communication between teams," "Resistance to change."

What are the tools and technologies you are currently using?

e.g., Jira, Confluence, Git, Jenkins, Terraform

What level of training/coaching is desired?

Desired Start Date

DD slash MM slash YYYY

Estimated Budget Range

Workflow Integration

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What are the primary workflows to integrate?

Sales process from CRM to ERP

Customer support tickets to development backlog

HR onboarding process

Other

What are the key systems to integrate?

Salesforce

SAP

Jira

Slack

Microsoft Teams

Zendesk

Marketo

What are the current integration methods (if any)?

What are the primary goals for workflow integration?

Automate Data Transfer

Eliminate Manual Hand-offs

Improve Data Accuracy

Enhance Real-time Visibility

Reduce Operational Costs

Streamline Cross-Departmental Processes

What is the number of departments/teams Involved in the workflow?

What are the key pain points in your current workflow

e.g., "Data silos," "Duplicate data entry," "Delays in process completion," "Lack of consistent information."

Any specific security or compliance requirements for data transfer?

If you answered "yes" can you specify more information

Desired Start Date

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CI/CD Pipelines

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What are your current development practices?

Manual Deployment

Scripted Deployment

Basic CI

Full CI/CD

Other

If you are using CI/CD, what tools are you leveraging?

Jenkins

GitLab CI

Azure DevOps

CircleCI

GitHub Actions

Travis CI

Other

What Source Code Management (SCM) system are you using?

GitHub

GitLab

Bitbucket

Azure DevOps Repos

SVN

Other

What are your primary CI/CD goals?

Automate Build Process

Automate Testing

Automate Deployments

Reduce Release Cycle Time

Improve Code Quality

Enhance Collaboration

Implement Trunk-Based Development

Other

What are your target deployment environments?

AWS

Azure

Google Cloud

On-premise

Kubernetes

Serverless

Other

Specific pain points with your current CI/CD

e.g., "Deployments take too long," "Manual testing is error-prone," "Lack of visibility into pipeline status."

Desired Start Date

DD slash MM slash YYYY

Estimated Budget Range

Infrastructure as Code (IaC)

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What is your current infrastructure management approach?

Manual Configuration

Scripted Automation

Some IaC

Full IaC

If IaC is implemented, what tools are you using?

Terraform

Ansible

Chef

Puppet

CloudFormation

Azure Resource Manager

Other

What are your primary IaC goals?

Automate Infrastructure Provisioning

Ensure Consistency

Reduce Manual Errors

Enable Disaster Recovery

Implement Version Control for Infrastructure

Cost Optimization

Other

What are your target cloud/on-premise environments that need to be managed?

AWS

Azure

Google Cloud

On-premise VMware/Hyper-V

Bare Metal

Other

What is the number of infrastructure environments you need to manage?

Do you have any compliance requirements for your infrastructure?

PCI DSS

SOC 2

Other

Specific pain points with your current infrastructure management

e.g., "Manual setup is error-prone," "Inconsistent environments," "Difficulty tracking infrastructure changes."

Desired Start Date

DD slash MM slash YYYY

Estimated Budget Range

Containerization & Orchestration

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Virtual Machines

Bare Metal Servers

Serverless

Containers - no orchestration

Containers - with orchestration

Are you familiar with containerisation?

No experience

Exploring

Some POCs

Actively using Docker

Are you familiar with orchestration?

No experience

Exploring

Some POCs

Actively using Kubernetes/ECS/EKS/AKS/GKE

What are your primary containerisation/orchestration goals?

Improve Scalability

Enhance Portability

Simplify Deployment

Improve Resource Utilization

Microservices Adoption

Reduce Vendor Lock-in

Other

What is the number of applications/microservices to containerise?

What are your target cloud/on-premise environments that need to be managed?

AWS

Azure

Google Cloud

On-premise VMware/Hyper-V

Bare Metal

Other

Specific pain points with your current deployments

e.g., "Difficulty scaling applications," "Inconsistent environments," "Complex dependency management."

Desired Start Date

DD slash MM slash YYYY

Estimated Budget Range

Monitoring and Logging (Operational Excellence)

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What are your current monitoring tools?

Prometheus

Grafana

Datadog

Nagios

Zabbix

CloudWatch

Azure Monitor

Other

What are your current logging solutions?

ELK Stack (Elasticsearch, Logstash, Kibana)

Splunk

Graylog

CloudWatch Logs

Other

What are your primary monitoring/logging goals?

Improve System Visibility

Proactive Alerting

Root Cause Analysis

Performance Troubleshooting

Compliance Reporting

Security Event Monitoring

Other

What are the systems/applications you need to monitor?

Web servers

Databases

Microservices

Network devices

Other

What are the key metrics you need to collect and monitor?

CPU utilization

Memory usage

Application response times

Network traffic

Error rates

Other

What is the data retention requirements for your logs? (in days)

What is the data retention requirements for your metrics? (in days)

Any specific compliance requirements related to logging?

GDPR

PCI DSS

Other

Desired Start Date

DD slash MM slash YYYY

Estimated Budget Range

Scalability Optimisation (Operational Excellence)

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What are the primary application(s) that require scalability optimisation?

e.g., "Our main e-commerce platform," "Backend API for mobile app."

What are your current scalability challenges?

Slow Performance during Peak Load

Frequent Downtime during Spikes

High Infrastructure Costs

Difficulty Handling Traffic Growth

Resource Bottlenecks

Other

What is your current infrastructure environment?

On-premise

Cloud (AWS, Azure, GCP)

Hybrid

Containerized (Docker/Kubernetes)

Serverless

How much do you expect traffic to grow in the next 12 months?

Do you have any peak traffic events?

e.g., "Black Friday sales," "Sporting events", "Marketing campaigns."

Are you currently using any Load Balancing/Auto-scaling solutions? If yes please specify.

What are your primary scalability optimisation goals?

Handling more traffic

Avoiding performance degredation

Reduce infrastructure costs

Ensure uptime

Other

Desired Start Date

DD slash MM slash YYYY

Estimated Budget Range

Database Administration

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Company Name

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What database technologies are you currently using?

MySQL

PostgreSQL

SQL Server

Oracle

MongoDB

Cassandra

DynamoDB

Redis

Other

Where is your current databases environment?

On-premise

AWS RDS/EC2

Azure SQL DB/VM

Google Cloud SQL/Compute Engine

Other

What is the number of instances/servers that you are expecting?

What are your primary database administration needs?

Performance Tuning

Backup & Recovery Strategy

Security Hardening

Patch Management

Migration

High Availability/Disaster Recovery

Troubleshooting

Ongoing Monitoring & Maintenance

How critical is your database system?

What is your desired Service Level Agreement (SLA) for response?

24/7

Business Hours

On-demand

Desired Start Date

DD slash MM slash YYYY

Estimated Budget Range

Cloudflare Services

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Company Name

Website URL

Industry Sectors

Company Size

Full Name

Job Title

Email

Phone

Are you currently using Cloudflare?

Yes

No

What Cloudflare services are you currently using (if any)?

CDN

DNS

WAF

SSL/TLS

DDoS Protection

Workers

Argo

Other

What primary Cloudflare services are you interested in?

New Implementation

Configuration/Optimization

Security Enhancement

Performance Improvement

Managed Services

Troubleshooting

What type of website or application are you running

What is your expected monthly traffic (in requests)

Specific Cloudflare services of interest and/or concern

e.g., "Need help setting up Cloudflare WAF rules," "Optimizing CDN caching for dynamic content,"

Desired Start Date

DD slash MM slash YYYY

Estimated Budget Range

Data Warehousing

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Company Name

Website URL

Industry Sectors

Company Size

Full Name

Job Title

Email

Phone

Are you already making use of a data warehouse to store your data?

Yes

No

What technologies are you currently using to hold and retrieve your data

Different Office Formats (Excel or others)

Small Database

Various Hard Copies

Other

What are your primary data warehousing goals?

New Data Warehouse Development

Data Migration

Performance Optimization

Data Modeling

ETL/ELT Pipeline Development

Business Intelligence Integration

Data Governance

What sources will you be considering for this data warehouse?

CRM (Salesforce)

ERP (SAP)

Marketing Automation

Website Analytics

API

Other

Estimated data volume for this warehouse

Do you have any specific data warehousing technology that you would prefer to use?

What are the key business questions you would like to answer with your data

e.g., "Understand customer lifetime value," "Track sales performance by region," "Analyze marketing campaign effectiveness."

Do you have any data compliance requirements?

Yes

No

If you answered "yes" can you give more information

e.g., GDPR, HIPAA

Desired Start Date

DD slash MM slash YYYY

Estimated Budget Range

IONOS Services

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Company Name

Website URL

Industry Sectors

Company Size

Full Name

Job Title

Email

Phone

Are you currently using IONOS?

Yes

No

What IONOS services are you currently using (if any)?

Cloud Server

Dedicated Server

Managed WordPress/Hosting

Other

What primary IONOS services are you interested in?

New Deployment

Migration to IONOS

Optimization/Performance

Security Enhancement

Managed Services

Troubleshooting

Existing Infrastructure Size (if migrating/optimizing)

Specific IONOS services of interest and/or concern

e.g., "Need help configuring Cloud Server firewall," or "Optimizing database performance on Managed Server,"

Desired Start Date

DD slash MM slash YYYY

Estimated Budget Range